We are committed to delivering products that meet our quality standards. If you receive a damaged, defective, or incorrect product, we will be happy to assist you in accordance with the policy below.

Return & Exchange Eligibility

Returns or exchanges are accepted only under the following circumstances:

• The product is damaged during transit.
• You receive an incorrect product.
• The product has a manufacturing defect.

To be eligible for a return or exchange:

• A return or exchange request must be raised within 2 business days from the date of delivery.
• A continuous, unedited opening (unboxing) video is mandatory for any claim relating to damage, manufacturing defects, missing items, incorrect products, or any other order-related issue.
• The opening video must start before the shipping parcel is opened, clearly showing the sealed package from all sides, the shipping label, and the complete unboxing process in a single continuous recording without any cuts, pauses, or edits.
• Claims submitted without a valid opening video, or with a video that begins after the parcel has already been opened, will not be eligible for return, exchange, or refund.
• The product must be unused, unworn, and returned in its original condition with all original packaging, tags, accessories, and invoice intact.
• Additional photographs or information may be requested during the verification process.

Non-Returnable Items

Returns, exchanges, or refunds will not be accepted if:

• The request is raised after 2 business days from the date of delivery.
• A valid opening (unboxing) video is not provided.
• The opening video does not begin before the sealed parcel is opened or contains cuts, pauses, or edits.
• The product has been used, worn, washed, altered, or damaged after delivery.
• The product is returned without its original packaging, tags, accessories, or invoice.
• The damage results from misuse, improper handling, accidental damage, or normal wear and tear.
• The product is customized or personalized, unless it is received damaged, defective, or incorrect.

Exchange Process

Once your return request is reviewed and approved, the product will be inspected upon receipt. If the claim is verified, a replacement or exchange will be processed, subject to product availability.

Refunds

Where a refund is approved, it will be processed to the original payment method within 5–7 business days after successful inspection and approval of the returned product.

Shipping charges (if any) are non-refundable unless the return is due to our error.

Order Cancellation

Orders may be cancelled only before they are dispatched. Once an order has been shipped, cancellation requests cannot be accepted.

Important Notice

The opening (unboxing) video is the primary proof required for investigating any delivery-related issue. To ensure a fair verification process, no claim for damage, manufacturing defects, missing items, incorrect products, or any other delivery-related concern will be accepted without a valid continuous opening video recorded before the sealed parcel is opened.